L1 Support Engineer - IT Helpdesk & Technical Support Specialist

Join HCLTech as an L1 Support Engineer and become a vital part of our global IT support team in the vibrant heart of Bali, Indonesia. This is a unique opportunity to provide first-level technical assistance to our diverse clientele while working in a dynamic and supportive environment. As an L1 Support Engineer, you will be the first point of contact for our clients, resolving their technical issues efficiently and professionally. In this role, you will utilize your technical skills and problem-solving abilities to ensure our clients' systems run smoothly.

At HCLTech, we are committed to fostering a culture of innovation and continuous learning. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth. Located in the beautiful city of Badung, you will enjoy a high quality of life while contributing to our global success. If you are passionate about technology and customer service, we invite you to join our team and help us deliver exceptional support to our clients.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support to clients, resolving hardware, software, and network issues.
• Document and track technical issues using our internal ticketing system (e.g., ServiceNow).
• Collaborate with higher-level support engineers and IT teams to escalate and resolve complex technical problems.
• Assist clients with remote and on-site technical support as needed.
• Conduct regular system checks and maintenance to ensure optimal performance.
• Stay updated with the latest technological advancements and industry trends.
• Train and mentor junior support engineers as needed.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Strong knowledge of Windows and Linux operating systems.
• Proficiency in using ticketing systems such as ServiceNow.
• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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