Customer Service Representative (Premium Cable Accounts) - Remote in Bali

Are you a customer service professional looking for a rewarding remote opportunity in Bali? Concentrix, a global leader in customer experience solutions, is seeking talented Customer Service Representatives to join our premium cable account team. This is your chance to leverage your skills and make a meaningful impact while enjoying the beautiful island of Bali. As a Customer Service Representative, you will be the voice of our company, ensuring our premium cable customers receive the highest level of support and satisfaction.

At Concentrix, we pride ourselves on delivering exceptional customer experiences. Our premium cable account team is dedicated to providing top-notch service to our valued clients. With your strong communication skills and dedication to customer service, you will handle inquiries, resolve issues, and exceed customer expectations. This role offers a unique opportunity to work remotely from Bali, combining your professional growth with the beauty and culture of the island.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries related to premium cable services.
• Provide exceptional customer service through phone, email, and chat support.
• Handle escalated issues and complaints, ensuring customer satisfaction.
• Document customer interactions and maintain accurate records.
• Collaborate with the team to improve customer service processes and protocols.
• Stay updated with the latest industry trends and best practices in customer service.
• Meet and exceed performance targets for customer satisfaction and resolution rates.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in the telecommunications or cable industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Proficiency in English, both spoken and written.
• Familiarity with CRM software such as Salesforce or Zendesk.
• Ability to work independently and manage multiple tasks effectively.
• Passion for delivering exceptional customer experiences.

🛠️ Keahlian

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