Customer Service Agent - Clinical Laboratory Call Center (Bandung)

Join Infomedia Nusantara as a Customer Service Agent for our Clinical Laboratory Call Center in Bandung! In this dynamic role, you will serve as the first point of contact for customers seeking information about our laboratory services, test results, and healthcare solutions. With a growing reputation in the healthcare sector, we offer a unique opportunity to contribute to a company that values customer satisfaction and operational excellence. Daily, you'll handle inbound and outbound calls, ensuring our customers receive prompt, accurate, and friendly service. This role is perfect for someone looking to make a difference in healthcare while growing their career in a supportive environment.

At Infomedia Nusantara, we are committed to providing top-notch laboratory services and exceptional customer service. Our Bandung-based call center plays a crucial role in maintaining high customer satisfaction scores. As a Customer Service Agent, you'll use tools like CRM systems and call management software to efficiently resolve customer inquiries and issues. This position is ideal for individuals with a background in customer service, healthcare, or related fields who are eager to enhance their skills in a fast-paced, customer-centric environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls to provide information about laboratory services and test results.
• Assist customers with inquiries and complaints, ensuring prompt and accurate responses.
• Use CRM systems and call management software to log and track customer interactions.
• Maintain a high level of customer satisfaction by delivering friendly and professional service.
• Collaborate with the laboratory team to ensure accurate and timely information is provided to customers.
• Follow up on customer issues to ensure resolution and satisfaction.
• Participate in quality assurance activities to maintain and improve service standards.
• Stay updated on company policies and procedures related to customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, healthcare, or related fields.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and call management software.
• Ability to work well under pressure and meet service level objectives.
• Familiarity with healthcare terminology and laboratory services.
• High school diploma or equivalent. Bachelor's degree in healthcare or related fields is a plus.
• Excellent written and verbal communication skills in Indonesian.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

🛠️ Keahlian

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