Customer Service Representative (CSR) - GraPARI - Halmahera Selatan

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI location in Halmahera Selatan, Maluku. In this role, you will be the first point of contact for customers, providing exceptional service and support while ensuring their needs are met. You'll handle inquiries, complaints, and feedback, using our CRM system to track and resolve issues efficiently. This is an excellent opportunity to work in a dynamic environment, where your skills and dedication will directly impact customer satisfaction and company growth.

Infomedia Nusantara is a leading media company in Indonesia, known for its innovative solutions and commitment to excellence. Our GraPARI location is a vibrant hub of activity, and as a CSR, you'll play a crucial role in maintaining our high standards of customer service. You'll have the chance to develop your skills, work with a diverse team, and contribute to our ongoing success.

In this role, you'll spend your days interacting with customers, both in person and over the phone, to address their concerns and provide solutions. You'll use our CRM system to log and manage customer interactions, ensuring that no issue is left unresolved. Your ability to communicate effectively and think on your feet will be essential, as you'll often be dealing with complex customer queries and sensitive situations.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback, providing prompt and effective solutions.
• Use our CRM system to log and track customer interactions, ensuring all issues are resolved.
• Maintain high levels of customer satisfaction by delivering exceptional service.
• Work collaboratively with the sales and marketing teams to ensure a seamless customer experience.
• Monitor and report on key performance indicators (KPIs) to measure the effectiveness of customer service efforts.
• Provide training and support to new hires, ensuring consistent service quality.
• Stay up-to-date with industry trends and best practices in customer service.
• Adapt to changing business needs and priorities, demonstrating flexibility and resilience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a similar role.
• Proficient in using CRM systems, such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset and a commitment to delivering exceptional service.
• Familiarity with Indonesian culture and business practices is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field is a plus.

🛠️ Keahlian

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