Lead IT Support

Prime Pearl Group · 📍 Tanjung Balai, Sumatera Utara · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 16.000.000 – Rp 24.000.000 per month
Prime Pearl Group is seeking a skilled and experienced Lead IT Support to join our team in Tanjung Balai, Sumatera Utara. In this role, you will be responsible for providing top-notch IT support to our employees and ensuring the smooth operation of our IT infrastructure. If you have a passion for technology and a commitment to excellence, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

Provide level 2 IT support to employees, including troubleshooting hardware and software issues.,Manage and maintain IT infrastructure, including servers, networks, and workstations.,Develop and implement IT policies and procedures to ensure the security and efficiency of our systems.,Monitor system performance and proactively identify and resolve issues before they impact productivity.,Train and mentor junior IT staff on best practices and new technologies.,Collaborate with other departments to ensure IT systems meet their specific needs.,Stay up-to-date with the latest IT trends and technologies to ensure our systems are always current.,Manage IT budgets and ensure that all IT expenses are accounted for and approved.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in IT support roles.,Strong knowledge of IT infrastructure, including servers, networks, and workstations.,Experience with IT security best practices and protocols.,Excellent problem-solving and troubleshooting skills.,Strong communication and interpersonal skills.,Ability to work well under pressure and meet deadlines.,Familiarity with cloud computing and virtualization technologies is a plus.

🛠️ Keahlian

ITIL framework knowledgeNetworking skills (TCP/IPDNSDHCPetc.)Scripting skills (PowerShellBashetc.)Database management skills (SQLMySQLetc.)Project management skillsCertifications such as CompTIA A+CompTIA Network+CompTIA Security+or Microsoft Certified: Azure Administrator Associate are a plus.
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